Job Overview
At JustPressOne, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative who is inquisitive and has very good comprehension skills to join our team, handling inbound and outbound phone calls with a friendly, companionate, helpful approach.
The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality.
The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Start next week and be part of the best!
Qualifications :
At least reached College level
At least 2-3 years of BPO experience
Handled international voiced campaigns for CUSTOMER SERVICE
Has own PC / Laptop, headset and a reliable internet
Has conducive work place
Responsibilities :
Evaluate problems and complaints of the customers then come up with proper solutions
Empathize and actively listen to the real issues of the customer
Educate the customer of the company’s policies and procedures and other options that might resolve their concerns
Very good to excellent English communication skills
Very good comprehension skills
Able to multi-task and keen to details
Works well under pressure
Can work with minimal supervision
Results driven and goal achiever
Trustworthy and reliable
Can start ASAP
We offer the following benefits :
Great pay & culture
Non-taxable allowance & night differential
Complete government mandated benefits
13th month pay
Leave credits & HMO (Health card)
Employment engagement activities & other perks
Job Detail
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Experience(In Years)2
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EducationAt least reached College level